Terms and Conditions

I. Basic Provisions

1. These general terms and conditions (hereinafter referred to as "Terms and Conditions") are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code").

MATRIX NPC s.r.o.
Company ID: 22341501
VAT ID: not a VAT payer
Registered office: Příčná 1892/4, Nové Město, 11000 Prague 1
C 414797 registered with the Municipal Court in Prague
Contact information:
Email: info@matrix-sport.com
Website: www.matrix-sport.com

(hereinafter referred to as the "Seller")

2. These Terms and Conditions govern the mutual rights and obligations of the Seller and a natural person who enters into a purchase agreement outside their business activity as a consumer, or within their business activity (hereinafter referred to as the "Buyer") through the web interface located on the Seller's website (hereinafter referred to as the "Online Store").

3. The provisions of these Terms and Conditions are an integral part of the purchase agreement. Deviating provisions in the purchase agreement take precedence over the provisions of these Terms and Conditions.

4. These Terms and Conditions and the purchase agreement are concluded in the Czech language.

II. Information about Goods and Prices

1. Information about goods, including the prices of individual items and their main features, is provided for each item in the Online Store catalog. The prices of goods include value-added tax, all related charges, and costs for returning the goods, unless the goods cannot be returned by their nature via standard postal services. Prices remain valid as long as they are displayed in the Online Store. This provision does not preclude the negotiation of a purchase agreement under individually agreed conditions.

2. All product presentations placed in the Online Store catalog are for informational purposes only, and the Seller is not obliged to enter into a purchase agreement regarding these goods.

3. Information on the costs associated with packaging and delivery of goods is published in the Online Store. Information on these costs is valid only when the goods are delivered within the territory of the Czech Republic.

4. Discounts on the purchase price of goods cannot be combined unless the Seller and Buyer agree otherwise.

III. Ordering and Concluding a Purchase Agreement

1. Costs incurred by the Buyer when using remote communication means in connection with concluding the purchase agreement (internet connection costs, telephone call costs) are borne by the Buyer. These costs do not differ from the basic rate.

2. The Buyer orders goods in the following ways:

• through their customer account, if they have previously registered in the Online Store,
• by completing the order form without registration.

3. When placing an order, the Buyer selects the goods, the quantity of goods, the method of payment, and delivery.

4. Before submitting the order, the Buyer is allowed to check and change the details they have entered into the order. The Buyer submits the order to the Seller by clicking the button. The data provided in the order is considered correct by the Seller. The validity of the order is conditional on the completion of all mandatory fields in the order form and the Buyer's confirmation that they have familiarized themselves with these Terms and Conditions.

5. Immediately after receiving the order, the Seller sends the Buyer a confirmation of receipt to the email address provided in the order. This confirmation is automatic and does not constitute the conclusion of the agreement. The Terms and Conditions in effect at the time of the order are attached to the confirmation. The purchase agreement is concluded only after the Seller accepts the order. The notification of acceptance is sent to the Buyer's email address.

6. If the Seller cannot fulfill any of the requirements stated in the order, they will send the Buyer a modified offer to the Buyer's email address. The modified offer is considered a new proposal for the purchase agreement, and the purchase agreement is concluded in this case upon the Buyer's confirmation of acceptance of this offer to the Seller's email address specified in these Terms and Conditions.

7. All orders received by the Seller are binding. The Buyer may cancel an order until they receive a notification of acceptance from the Seller. The Buyer may cancel the order by phone or email to the contact information provided in these Terms and Conditions.

8. In the event of an apparent technical error on the part of the Seller in the price of goods listed in the Online Store or during the ordering process, the Seller is not obliged to deliver the goods to the Buyer at this incorrect price, even if the Buyer received an automatic confirmation of receipt of the order. The Seller informs the Buyer of the error without undue delay and sends a modified offer to the Buyer's email address. The modified offer is considered a new proposal for the purchase agreement, and the purchase agreement is concluded in this case upon the Buyer's confirmation of acceptance of the offer to the Seller's email address.

IV. Customer Account

1. Based on the registration made by the Buyer in the Online Store, the Buyer can access their customer account. Through their customer account, the Buyer can place orders for goods. The Buyer can also order goods without registration.

2. When registering for a customer account and placing orders, the Buyer is required to provide accurate and truthful information. The Buyer must update the information provided in their user account in the event of any changes. The information provided by the Buyer in the customer account and when ordering goods is considered correct by the Seller.

3. Access to the customer account is secured by a username and password. The Buyer is required to maintain confidentiality regarding the information necessary to access their customer account. The Seller is not responsible for any misuse of the customer account by third parties.

4. The Buyer is not entitled to allow third parties to use their customer account.

5. The Seller may cancel the customer account, especially if the Buyer does not use their customer account for an extended period or if the Buyer violates their obligations under the purchase agreement and these Terms and Conditions.

6. The Buyer acknowledges that the customer account may not be continuously available, especially with regard to necessary maintenance of the Seller’s hardware and software or the necessary maintenance of hardware and software by third parties.

V. Payment Terms and Delivery of Goods

1. The price of goods and any costs associated with the delivery of goods under the purchase agreement can be paid by the Buyer in the following ways:

• cashless payment by credit card,
• cashless payment by bank transfer through the Shopify Payments gateway.

2. Together with the purchase price, the Buyer is obligated to pay the Seller the costs associated with packaging and delivering the goods in the agreed amount. Unless explicitly stated otherwise, the purchase price also includes the costs associated with the delivery of goods.

4. In the case of payment through a payment gateway, the Buyer proceeds according to the instructions of the respective electronic payment provider.

5. In the case of cashless payment, the Buyer’s obligation to pay the purchase price is fulfilled when the appropriate amount is credited to the Seller’s bank account.

6. The Seller does not require the Buyer to pay any deposit or similar payment in advance. Payment of the purchase price before the shipment of goods is not considered a deposit.

7. According to the Act on the Registration of Sales, the Seller is obligated to issue a receipt to the Buyer. They are also required to register the received sales with the tax authority online; in the event of a technical outage, this must be done no later than within 48 hours.

8. The goods are delivered to the Buyer:

• to the address specified by the Buyer in the order,
• via a pickup point at the address specified by the Buyer.

9. The choice of delivery method is made during the ordering process.

10. Delivery costs depend on the shipping method and receipt of goods, and are specified in the Buyer’s order and in the Seller’s order confirmation. If the delivery method is arranged based on a special request from the Buyer, the Buyer bears the risk and any additional costs associated with this delivery method.

11. If the Seller is obligated to deliver the goods to a location specified by the Buyer in the order, the Buyer is required to accept the goods upon delivery. If the goods must be delivered repeatedly or by other means due to reasons on the Buyer’s part, the Buyer is obligated to cover the costs associated with repeated delivery or alternative delivery methods.

12. Upon receiving the goods from the carrier, the Buyer is required to check the integrity of the goods' packaging and promptly notify the carrier of any defects. If the Buyer finds a breach of the packaging indicating unauthorized tampering, they are not obligated to accept the goods from the carrier.

13. The Seller issues a tax document—an invoice—to the Buyer. The tax document is sent to the Buyer’s email address.

14. The Buyer acquires ownership rights to the goods upon payment of the full purchase price, including delivery costs, but no earlier than upon receipt of the goods. Responsibility for accidental destruction, damage, or loss of the goods transfers to the Buyer upon receipt of the goods or at the moment when the Buyer was obligated to take delivery but failed to do so in breach of the purchase agreement.

VI. Withdrawal from the Contract

1. The buyer who concluded a purchase contract outside their business activity as a consumer has the right to withdraw from the purchase contract.

2. The withdrawal period is 14 days:

• from the date of receipt of the goods,
• from the date of receipt of the last delivery of goods, if the contract involves several types of goods or delivery of several parts,
• from the date of receipt of the first delivery of goods, if the contract involves regular repeated delivery of goods.

3. The buyer cannot withdraw from the purchase contract in the following cases:

• for the provision of services, if they were fulfilled with the buyer’s prior explicit consent before the withdrawal period expired, and the seller informed the buyer before the conclusion of the contract that in such a case they have no right to withdraw from the contract,
• for the delivery of goods or services whose price depends on fluctuations in the financial market independent of the seller’s will and which may occur during the withdrawal period,
• for the delivery of alcoholic beverages that can only be delivered after thirty days and whose price depends on fluctuations in the financial market independent of the seller’s will,
• for the delivery of goods that have been modified according to the buyer's wishes or for their person,
• for the delivery of goods that are subject to rapid deterioration or goods that have been irreversibly mixed with other goods after delivery,
• for the delivery of goods in a sealed package that the buyer has removed from the package and cannot be returned for hygienic reasons,
• for the delivery of sound or video recordings or computer software if the buyer has breached their original packaging,
• for the delivery of newspapers, periodicals, or magazines,
• for the delivery of digital content that is not delivered on a tangible medium and was provided with the buyer’s prior explicit consent before the withdrawal period expired, and the seller informed the buyer before the conclusion of the contract that in such a case they have no right to withdraw from the contract,
• in other cases specified in § 1837 of the Civil Code.

4. To comply with the withdrawal period, the buyer must send a declaration of withdrawal within the withdrawal period.

5. The buyer may use the withdrawal form provided by the seller to withdraw from the purchase contract. The buyer shall send the withdrawal form to the seller's email or delivery address specified in these terms and conditions. The seller shall immediately confirm receipt of the form to the buyer.

6. The buyer who has withdrawn from the contract must return the goods to the seller within 14 days of withdrawal. The buyer bears the costs associated with returning the goods to the seller, even if the goods cannot be returned by regular postal means due to their nature.

7. If the buyer withdraws from the contract, the seller shall return all monetary funds, including delivery costs, received from the buyer without delay, but no later than 14 days from the withdrawal date. The seller shall return the monetary funds to the buyer in the same way they were received, unless the buyer agrees otherwise, and no additional costs arise for the buyer.

8. If the buyer has chosen a delivery method other than the cheapest delivery method offered by the seller, the seller shall only refund delivery costs equivalent to the cheapest offered delivery method.

9. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received monetary funds to the buyer before the buyer hands over the goods or proves that they have sent the goods to the seller.

10. The goods must be returned by the buyer to the seller undamaged, unused, and clean, and if possible, in the original packaging. The seller is entitled to unilaterally offset the claim for damages caused to the goods against the buyer's claim for a refund of the purchase price.

11. The seller is entitled to withdraw from the purchase contract due to the sale of stock, unavailability of goods, or if the manufacturer, importer, or supplier of the goods has discontinued production or import of the goods. The seller shall immediately inform the buyer via the email address specified in the order and shall return all monetary funds, including delivery costs, received under the contract within 14 days from the notification of withdrawal in the same manner, unless otherwise agreed with the buyer.

VII. Rights from Defective Performance

1. The seller is responsible to the buyer that the goods have no defects upon receipt. In particular, the seller warrants to the buyer that at the time the buyer received the goods:

• The goods have the characteristics agreed upon by the parties, and in the absence of such agreement, the goods have the characteristics described by the seller or manufacturer or those expected by the buyer with regard to the nature of the goods and based on the advertising conducted by them.
• The goods are suitable for the purpose stated by the seller for their use or for the purpose for which goods of this kind are usually used.
• The goods correspond in quality or design to the agreed-upon sample or model, provided the quality or design was determined according to an agreed sample or model.
• The goods are in the corresponding quantity, measure, or weight.
• The goods comply with the requirements of legal regulations.

2. If a defect appears within six months of receipt of the goods by the buyer, it is presumed that the goods were defective at the time of receipt. The buyer is entitled to assert a right from a defect that occurs in consumer goods within 24 months of receipt. This provision does not apply to goods sold at a lower price for a defect for which the lower price was agreed, to wear and tear of goods caused by normal use, to used goods for a defect corresponding to the degree of use or wear that the goods had at the time of receipt by the buyer, or if it results from the nature of the goods.

3. In the event of a defect, the buyer may submit a complaint to the seller and request:

• Replacement with new goods,
• Repair of the goods,
• A reasonable discount on the purchase price,
• Withdrawal from the contract.

4. The buyer has the right to withdraw from the contract:

• If the goods have a substantial defect,
• If the item cannot be properly used due to a recurring defect or defects after repair,
• In the case of a larger number of defects on the goods.

5. The seller is obliged to accept complaints at any of its premises where the acceptance of complaints is possible, or at its registered office or place of business. The seller is obliged to issue the buyer a written confirmation stating when the buyer exercised the right, what the content of the complaint is, and what method of complaint resolution the buyer requires, as well as a confirmation of the date and method of complaint resolution, including a confirmation of the repair and its duration, or a written justification for the rejection of the complaint.

6. The seller or an authorized employee shall decide on the complaint immediately, in complex cases within three working days. This period does not include the time appropriate to the type of product or service needed for professional assessment of the defect. Complaints, including the removal of defects, must be resolved without delay, no later than 30 days from the date of the complaint unless the seller and the buyer agree on a longer period. Failure to meet this deadline is considered a substantial breach of the contract, and the buyer has the right to withdraw from the purchase contract. The moment a complaint is lodged is the moment the seller receives the buyer's expression of intent (asserting the right from defective performance).

7. The seller shall inform the buyer in writing of the outcome of the complaint.

8. The buyer is not entitled to the rights from defective performance if the buyer knew about the defect before taking over the goods, or if the buyer caused the defect themselves.

9. In the case of a justified complaint, the buyer is entitled to reimbursement of the costs reasonably incurred in connection with lodging the complaint. The buyer may exercise this right against the seller within one month after the expiration of the warranty period.

10. The choice of the method of complaint resolution lies with the buyer.

11. The rights and obligations of the contracting parties concerning the rights from defective performance are governed by Sections 1914 to 1925, 2099 to 2117, and 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.

12. Additional rights and obligations of the parties related to the seller's liability for defects are governed by the seller's complaint policy.

VIII. Communication

1. The contracting parties may deliver all written correspondence to each other via electronic mail.

2. The buyer delivers correspondence to the seller's email address specified in these terms and conditions. The seller delivers correspondence to the buyer's email address specified in their customer account or in the order.

XI. Out-of-Court Dispute Resolution

1. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, internet address: https://adr.coi.cz/cs, is competent for out-of-court resolution of consumer disputes from the purchase contract. The online dispute resolution platform available at http://ec.europa.eu/consumers/odr may be used for resolving disputes between the seller and the buyer under the purchase contract.

2. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Online Dispute Resolution Regulation).

3. The seller is authorized to sell goods based on a trade license. Trade control is carried out within its scope of competence by the relevant trade licensing office. The Czech Trade Inspection Authority performs supervision, within the defined scope, of compliance with Act No. 634/1992 Coll., on Consumer Protection.

X. Final Provisions

1. All agreements between the seller and the buyer are governed by the legal system of the Czech Republic. If a relationship established by the purchase contract contains an international element, the parties agree that the relationship shall be governed by the law of the Czech Republic. This does not affect the consumer rights arising from generally binding legal regulations.

2. The seller is not bound by any codes of conduct in relation to the buyer within the meaning of Section 1826(1)(e) of the Civil Code.

3. All rights to the seller's website, especially copyright to the content, including the layout of the page, photos, films, graphics, trademarks, logos, and other content and elements, belong to the seller. It is prohibited to copy, modify, or otherwise use the website or any part thereof without the seller's consent.

4. The seller is not responsible for errors caused by third-party interventions in the online store or by using it contrary to its intended purpose. The buyer must not use methods when using the online store that could negatively affect its operation and must not carry out any activity that could allow them or third parties to unlawfully interfere with or unlawfully use the software or other components forming the online store, or use the online store or its parts or software in a manner contrary to its purpose or intention.

5. The buyer hereby assumes the risk of a change of circumstances under Section 1765(2) of the Civil Code.

6. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.

7. The seller may amend or supplement the wording of the terms and conditions. This provision does not affect rights and obligations arising during the effective period of the previous wording of the terms and conditions.

8. A sample form for withdrawal from the contract is attached to the terms and conditions.